Swabbed is committed to protecting the privacy and confidentiality of your personal and genetic information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and DNA testing services. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect several types of information to provide and improve our services, including:
a. Personal Information
- When you register or place an order, we collect personal information such as your name, contact details, email address, payment information, and mailing address.
b. Genetic Information
- When you submit a DNA sample for testing, we collect and process genetic data. This includes information derived from DNA analysis, which is considered sensitive personal information.
c. Non-Personal Information
- We may collect non-personal information automatically when you visit our website, such as your IP address, browser type, device information, and browsing behavior.
2. How We Use Your Information
Your information is used in the following ways:
- Service Delivery: To process and fulfill your orders, perform DNA testing, and deliver results.
- Communication: To contact you with updates, service-related announcements, or customer support inquiries.
- Personalization: To improve your experience on our website and tailor our services to meet your needs.
- Payment Processing: To process payments and transactions for our services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Disclosure of Information
We value your privacy and will not sell or share your personal or genetic information with third parties, except in the following circumstances:
- With Your Consent: We may share your information with third parties if you give explicit consent.
- Service Providers: We may share information with third-party service providers who assist with sample analysis, payment processing, or website management. These providers are required to maintain the confidentiality of your information and use it solely for the purposes of providing services on our behalf.
- Legal Requirements: We may disclose your information if required to do so by law, regulation, court order, or government request.
4. Data Security
We implement robust security measures to protect your personal and genetic information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: All sensitive information, including genetic data, is encrypted during transmission and storage.
- Access Controls: Access to your information is restricted to authorized personnel who need it to perform their job duties.
- Regular Audits: We regularly review our data security practices and update them to meet industry standards.
5. Data Retention
- We retain your personal and genetic information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
- Genetic data will be securely stored and may be anonymized for research or statistical purposes, but only with your explicit consent.
6. Your Rights
You have certain rights concerning your personal and genetic information, including:
- Access: You can request a copy of your information that we hold.
- Correction: You can request corrections to any inaccurate or incomplete information.
- Deletion: You can request the deletion of your information, subject to legal and contractual limitations.
- Withdraw Consent: You may withdraw your consent for us to use your information at any time. However, this may affect our ability to provide you with certain services.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies when you visit them.
9. Changes to this Privacy Policy
Swabbed reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our services after such changes signifies your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected]